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Home > Software > Communications > Call Centers

Ansapoint
Offering workforce management tools for forecasting agent staffing requirements at call centres.
http://www.ansapoint.com/

Astute, Inc.
To deliver call center solutions and services.
http://www.astutesolutions.com/

Blue Flag Technologies Ltd
UK based company providing customer relationship management solutions including helpdesk, call centre and complaints management.
http://www.blueflag.co.uk/

Cacti Inc
Offering random, scheduled, and continous call logging with screen, data, and email capture.
http://www.cacticom.com/

CALABRIO
Calabrio, Odysoft flagship product is a full Workforce Management and Optimization Software for contact centers. Calabrio serves thousands of users in North-America and Europe.
http://www.calabrio.com/

Call Center Management
A range of resources, including a call center strategic management guide, service level agreement template, transition plan, benchmarking audit kit, best practice presentation, and quick reference guide.
http://www.call-center-management.com

Call Centers USA
The one stop shop for all call centers need.
http://www.callcentersus.com/

CCI
The one stop shop for outsource, offshore and indian call center.
http://www.callcentersindia.com/

CenterPoint Solutions
Develops information and management software for the call center industry which operates on Lucent PBX and Interactive Voice Response hardware.
http://www.centerpointusa.com/

Chadbourn Marcath, Inc.
Features supervisor displays, management reporting, wait time announcements, LAN/TV displays, and multi-site networking.
http://www.chadbourn.com/

Cognitor, Inc.
Problem resolution for Call Centers.
http://www.cognitor.com/

Composit Communications
Specializes in customer relationship management solutions for call and contact centers. Also handles a variety of multimedia interactions, including traditional phone, VoIP, fax, email, or Web.
http://www.composit.net/

Concerto Software (Nasdaq:CRTO)
Provider of customer interaction management software.
http://www.concerto.com/

Contact Centre 24x7
Virtual exhibition for the call center industry. Contains the leading companies and updates of the latest news, seminars, and whitepapers.
http://www.contact-centre-24x7.com/

Data Collection Resources
Provides call center monitoring software that replaces the cassette recorder by digitally saving monitoring sessions to a PC.
http://www.monitoringmadeeasy.com/

Digisoft
Makes Telescript, a call center software package.
http://www.digisoft.com/

e-talk Corporation
Provider of performance management technology for enhancing customer interactions.
http://www.etalkcorp.com/

Envision Telephony
Develops software solutions for quality monitoring, recording, and managing voice data in call centers.
http://www.envisiontelephony.com/

Gemini Affinitas
UK based company offering the Gemini helpdesk and support cervices for the call centre environment.
http://www.geminisoftware.co.uk/

Harp: Call Centre Management Information Display System
Offering management information display systems to control the distribution of information to the multi-site environment.
http://www.callharp.com/

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